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SHIPPING POLICY

 

Shipping

All orders are processed and shipped within 5-7 business days. Please allow up to 15 business days for large orders.

 

Your order is shipped from our headquarters located in St. Augustine, FL, Monday through Friday.

 

You can track your USPS order, click here.

When shipping within the U.S. your order will arrive after shipping from our facilities within the following delivery estimates based on your location and selected shipping speed:

  • Economy/Free Shipping – 4 to 7 business days (free shipping only applies to qualifying orders)

  • Standard – 3 to 5 business days

  • Express – 2 to 3 business days

  • Rush – 1 to 2 business days

Weather / Natural Disaster Delay

 

Epitome stands by our promise to complete and ship your order as soon as possible. If for any reason we do close due to extreme or dangerous weather we will update the customer. Mail carrier delays are outside of our control , and should be handled through them.

RETURN & EXCHANGE POLICY

Returns & Exchange

 

It is Epitome's mission to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want our customers to be happy with your product/order. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and resend your original order at no charge to you.

  • The order was damaged or lost during shipping.

  • Item includes a spelling error made by Epitome.

  • Item had incorrect customization features.

 

Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.

Want to cancel your order?. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at and we will be happy to assist you.

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